Category: Customer Service

October 11, 2017 / / Customer Service

Long before there were Social Media sites, way back even before there was the internet, consumers have relied on what others say about products and services.  Whether it was advice from a neighbor or friend, a recommendation from a co-worker or family member or reading the latest Consumer Reports, people wanted to know about a product/service before committing to a purchase.

The internet, most especially Social Media, has made this much easier.  Today, consumers have a vast library of customer reviews and product ratings right at their fingertips. read more

August 14, 2017 / / Customer Service

Reviews of products or services can be crucial to the success of a business. 74% of consumers rely on Social Media for more information or reviews about the products/services they want to purchase and it is reported that 90% of American consumers read reviews before making a purchase.

Customers want to leave reviews and potential customers want to see reviews.  It is crucial for your business to ask for online reviews and make them accessible to your audience.  Whether you like it or not customers may not purchase from your business if you do not have reviews. read more