Tag: online reputation

July 24, 2018 / / Digital Marketing

Over 2.1 million negative1 mentions about businesses are made on Social Media every day in the U.S and nearly half of all digital buyers worldwide2 state reading reviews, comments, and feedback on Social Media influences their shopping behavior.

Managing your online reputation is just as important as sending out postcard of coupons or posting a sales special on Facebook.

Your reputation on social media revolves around the community you build and the content you publish.3

Improving Your Online Reputation

Tip #1: Listen Socially

In order to improve and maintain your online reputation you need to monitor Social Media for mentions of your business, also known as “Social Listening.”  This allows you to gauge how others view your products and perceive your business. read more

March 26, 2018 / / Social Media

Most businesses understand the importance of customer service, a necessary component of a successful company.  Good customer service is typically shared with friends and family, but word about bad customer service spreads like fire and it can harm your business efforts.

These days, consumers are looking to Social Media to get assistance, in fact 42% of consumers are now using Social Media to express complaints and seek resolutions to their issues.

Additionally, people requesting assistance or sharing a complaint on Social Media expect a response from the business within 60 minutes and 32% will not wait longer than 30 minutes for a response.  It gets even more critical during the night, over weekends, or outside business hours with 52% of consumers expecting a response. (Convince and Convert) read more